Notes:
**Student Record Books are sold in
multiples of five only, which count as one (1) item for discount
purposes.
**Recipes For Fun are sold only in
multiples of five (5) sets. Each set of five counts as one item.
**The maximum discount for Activity
Task Cards is 40%, but they do count toward higher discounts on your
total order.
Whole Case Discounts: You may
deduct an additional two (2) percent when you purchase certain titles in
full case quantities:
|
Spelling Power |
12 books |
| Writing Power |
12 books |
|
Student Record Books |
40 books (all one color) |
|
Home School High School |
25 books |
| Stitches &
Pins/Buckles & Bobbins |
30 books |
Ordering Information:
Written orders are preferred. To order, you may use an order form,
purchase order, or any piece of paper. Please be sure to include all the
information necessary to properly process and ship your order. Use your
account number whenever possible to avoid confusion. We must be given a
physical street address to process shipment. Payment should be sent with
your order. You may mail, fax, or E-mail your order to us. Our FAX
number is 509-843-6098. Our E-mail address is orders@castlemoyle.com.
Faxed and E-mailed orders will be processed as described in the
Telephone Orders and Order Processing sections below.
Telephone Orders: Telephone
orders are accepted. (If you are connected to voice mail, please
leave a detailed message.) The following procedures should be followed:
Use your complete store name and account number (we have several stores
with similar names)! Tell us how many of each item you wish, where you
want the items shipped, and the FAX number to which we should send the
order confirmation and invoice. (If you do not have a dedicated FAX line
or a FAX system, please indicate this when you order -- we will call you
with verbal confirmation and totals.) Orders will be processed as
described below.
Order Processing: When
orders are received via FAX, E-mail, or telephone, we process the
paperwork, including calculating the shipping and handling. We will then
FAX or E-mail you a copy of the invoice, usually the next day, so you
will know how much you should submit. Your order is then prepared for
shipping, in the order in which it was received, and will be shipped the
day your check arrives.
When orders are received via
mail, they are processed and shipped immediately. You should include
adequate funds to cover shipping charges. If you include more than the
actual shipping, your account will be credited and your invoice will
reflect a credit balance. If you submit less than the actual shipping
charges, the invoice on your package will include a balance due. Balance
is due upon receipt. We do not offer 30-day billing. No additional
orders may be processed until the balance is cleared from your account.
Credit Terms: All orders
must be accompanied with payment in US Funds. Payments may be made via
cash, check, or money order. We do not accept credit cards. We do not
offer credit terms, to anyone, at anytime. Make checks payable to
Castlemoyle Books. A $20 fee will be charged on all returned checks.
Interest charges will be added to owed funds each month. Minimum monthly
interest/account fee will be $2.00 per statement. Should we be require d
to seek legal assistance in collecting funds owed to us, you will be
responsible for all attorney and/or collection fees.
Shipping Methods: We
ship using United Parcel Service (UPS) ground service. To ship via UPS
we must have a physical street address, please make sure you include it
on your order. If you prefer other specific shipping procedures, please
indicate this at the time order is submitted. We may charge additional
handling fees for shipping procedures that deviate from our normal
procedures.
Will Call Orders:
"Will Call" service is not always available. An appointment
(specifying both date and time) to pick up your "Will Call"
order must be arranged at least three days in advance. Failure to pick
up your order within one hour of your appointment will result in a
cancellation of "Will Call" appointment and status. There is
an additional $5 fee added to all "Will Call" orders. The
"Will Call" fee will be charged whether or not you show up for
your "Will Call" appointment, in addition to shipping charges
or future "Will Call" appointment fees.
Shipping Charges:
Shipping charges must be included with every order. We calculate
shipping charges at the exact UPS charges, including appropriate
insurance, according to the current UPS fee schedule. A $2 per order
surcharge is added for handling fees.
Returns: Books may be
returned for credit against other purchases at any time within one year
of the invoice date provided that they are in re-saleable condition
(shrink wrapped items must still be in original wrapper and there should
be no evidence of your pricing stickers or shop wear.) When items are
discontinued or revised you will be given at least 30 days notice and an
open exchange period will be announced. No returns or exchanges are
accepted on discontinued items beyond the open exchange period. Dealers
are responsible for return shipping/postage fees. Returns of currently
on sale materials made more than one year after invoice date will be
subject to a 12% "restocking" fee.
Damaged Goods/Shipments:
All items are in perfect condition when they leave our warehouse. We
realize that some packages receive less than gentle handling by our
friends at UPS and the postal service. Therefore, please inspect your
packages upon arrival. If you should receive books or other items which
have been damaged in route, please save the shipping carton and the UPS
"ground tracking" information. Then, follow the procedures
detailed on the insert titled "Please Inspect this Shipment".
This insert can be found in each package we ship. Claims for damaged
merchandise or "shortages" must be made within thirty (30)
days of our shipping date.
